About Me

As CMO for L'Oréal UK & Ireland, Lex leads all things consumer, the group digital transformation, media and the eCommerce acceleration teams.

The CMO community supports the deployment of eCommerce, CRM and all the digital and social marketing activities as well as data science and media planning across the L'Oréal portfolio of over 30 brands.

Between his work at L'Oréal and being with his family, Lex finds the time to help both small businesses and charities navigate the digital world. He is the Chief Digital Officer for the 'social' Airbnb, We Like The World and its B2B cousin Trip4Good; he also consults with numerous small enterprises breaking out of their traditional business and cracking their digital models.

Before joining L'Oréal, Lex established and led the digital strategy practice for McDonald’s in Europe. He built a team covering digital marketing and media, along with social strategy, listening and engagement technology as well as CRM and data science, growing to over 60 people across 39 markets.

He was previously a Client Partner within the Business Partnerships team at Facebook in Paris, France, Where he worked with a select group of clients who partner with Facebook to drive better ROI on their marketing investments.

Before moving into the role at Facebook, Lex spent over ten years in the advertising business across Europe, North America and the Middle East – most recently as the Regional Director for Digital Strategy & Innovation for Leo Burnett MENA. In this role he engineered the fusion of ATL and BTL agencies, Leo Burnett and Arc Worldwide into a holistic brand agency and the acquisition of Flip Media by the Publicis Groupe - now rebranded to Sapient Middle East. He oversaw the digital, direct and CRM competencies for the region, covering clients from General Motors to McDonald’s and P&G to du Telecom.

Before joining Leo Burnett, Lex was a 360° Business Director for JWT & RMG Connect in Paris, and the WPP France Lead for the HSBC business. He has also worked for the relationship marketing group FullSIX, and began his career at The Richards Group and OgilvyOne.

He has an MBA in Strategy from the UPF in Barcelona, and undergraduate finance degrees from EuroMed Marseille and the Westminster (formerly Harrow) Business School in London. He is trilingual and truly multi-cultural.

Contact Details

Lex Bradshaw-Zanger
Twitter @LexBZ
lex@lexbz.me

Work

L'Oréal

Chief Marketing Officer, UK & Ireland October 2019 - Present

• Marketing & Digital Transformation Lead • Digital, Content & Data • Consumer & Market Insights • Consumer Care • eCommerce & Partnerships • Innovation, technology & BeautyTech deployment

Chief Digital Officer, Consumer Products, Western Europe May 2019 - October 2019

• Media, Marketing & Content • CRM, data & direct marketing • eCommerce & Partnerships • Digital Development

Chief Digital Officer, Middle East & Africa August 2016 - May 2019

• Digital Transformation Lead, MEA (Middle East, Africa, Pakistan & Iran) • Media, Marketing & Content • CRM, data & direct marketing • eCommerce & Partnerships • Digital Development

McDonald's Corporation

Senior Director, Digital Marketing & CRM, Europe February 2014 - July 2016

Digital Transformation Lead, Europe • Lead partnership with Corporate teams & McKinsey to architect a global digital organisation & drive recruitment. • Developing a top-to-bottom digital training programme to transform beyond marketing. Digital Commerce, CRM, In-Restaurant Experience • Development & roll out of extended digital experience through mobile commerce, personalised offers & communication and a digitised in-restaurant experience. • Definition & deployment of CRM& data strategies from infrastructure, technology (DMP/DSP), tools to consumer segmentation & strategy. Marketing, Communication, Sponsorship & Media Partnerships • Lead SWAT team of European Digital Marketing Directors on ‘back to basics’ programme to drive science into search, targeting and social communications along with consumer data strategy across multiple markets. • Drive European sponsorship & marcomms campaigns (Olympics, FIFA World Cup, UEFA Euros) & key media partnerships.

Facebook

Client Partner, Business Partnerships 2012 - 2014

Business Partnerships Team • Account Management for a select group of global & local clients to drive ROI on their marketing investments. • Focus on digital & social strategy in partnership with creative & media agencies as well as brand marketers to leverage the breadth & depth of the social graph. • Clients & Brands: P&G, Orange, BNP Paribas, Accor Groupe Vertical Lead for Telco, Financial Services & Travel • Coordinate the vertical offerings for France and Facebook’s presence within the sectors & performance based ecommerce business. Facebook Home & Facebook Phone Product Launch Team with European Telco Partners.

Leo Burnett

Regional Director, Digital Strategy, MENA 2010 - 2012

Regional Digital Strategy Lead • Head up digital & CRM practices (ex Arc WW), managing a team of digital strategists & direct marketing planners • Strategy development for new business (eg.GM, Yahoo!) & e-business lead (eg. PMI eCommerce) • Develop & manage digital training programme for all regional employees Process Management • Change agent for agency model & product, making digital & social part of core offering • Definition of internal processes for digital development & production • Identification of suppliers, management of internal & outsourced production (Syria, India, US) Brand coverage • Luxury: Richemont (Mont Blanc, Vacheron Constantin), Jumeirah Hotels & Wild Wadi, Philip Morris • Tech & Telco: Yahoo!, Blackberry, du Telecom, Emirates • FMCG & Auto: P&G, Kellogg’s, Fromageries Bel, Diageo, GM

WPP Group: JWT, FullSIX, Ogilvy & Mather

High Potential Future Leaders Programme 2004 - 2010

JWT & RMG Connect, Business Director • HSBC - WPP teamHSBC France Lead - Launch of online bank • Coordination of mulit-functional team across strategy, creative, online media and research. • Set-up of analytics cell to optimise media, measure ROI on customer acquisition & lifetime value • FullSIX – Marketing Services Agency, Senior Account Director • CRM, online strategy, web development across telcos, FMCG & luxury products • HyperMarketing Lab: R&D into global CRM best practice & development of internal products • Ogilvy & Mather – Account Executive • IBM EMEA integrated business unit: Software, Server & Business Solutions on & offline advertising, DM, web

Education

BDW, Making Digital Work

University of Colorado - Executive Education, New York, USA 2010

UPF MBA

MBA - Strategy & Finance, Barcelona, Spain 2004

CESEM Méditerranée, ESC Marseille-Provence

Diplôme du CESEM Méditerranée - Finance, Marseille, France 2001

University of Westminster, Harrow Business School

BA (1st Class Honours) European Management, London, UK 1999

The Blog.

Stay up to date on the blog.

Keep up with the latest information on RelativelyDigital.

Wise Words.

  • There is no such thing as digital strategy, only strategy in a digital world (and that works for social too).

    Anon
  • Occam's razor: All other things being equal, the simplest solution is the best.

    William of Ockham, Franciscan friar
  • You won't 'get' digital from a slideshow, nor in a meeting room, it's like a sport, practice makes perfect.

    @ppc

Get In Touch.

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